Service

Services Overview

Norris is the Northeast region’s leading systems integrator of security, life safety, building automation and communications systems. With decades of experience incorporating the latest technology, Norris has an unparalleled track record of thousands of installations throughout New England. Representing the finest of the nation’s leading systems manufacturers, Norris has the expertise to design, install and maintain the perfect solution for your building.

Even the best systems need to be maintained, and Norris is committed to maintaining your systems’ optimum performance whether we installed them or not. Preventive maintenance assures your system is running at peak efficiency levels, adds years to their operational life, and can eliminate disruptive downtime.

Your systems are vital to the safety and operation of your facility and we provide onsite service with factory-trained technicians as well as remote diagnostic services to keep your systems 100% operational 24/7. We can even cost-effectively assist with things like programming changes, software updates and administrative tasks by dialing into your facility, so you’re not paying for onsite service. If you’ve forgotten how to operate your system or have a new employee that needs training, we can help you get the most from your system.

24/7 Support

Our in-house technicians provide telephone and internet support for your systems on a 24/7 basis for both routine and emergency situations. Central Station Monitoring services are available for all alarms and maintenance alert functions including fire, intrusion, emergency assistance alarms and utility.